Warranty Terms & Conditions
1. NO COST WEAR AND TEAR WARRANTY: Bauwerk will repair purchased Hilti tools at NO-COST (parts, labor and lubricant inclusive) for up to 2 years* from time of purchase (the invoice date). Accessories including but not limited to pull cord assemblies, detachable power supply cords, detachable chucks and filters for vacuums are not covered in any warranty.
Customers who wants these accessories to be replaced must notify during order entry and the replacement costs of these items shall be at customer’s expense. If the tools are discovered to have missing spare parts during repair or replaced original parts the warranty will be void. These parts will be replaced but will be charged even during no cost period.
2. MANUFACTURER’S WARRANTY: All tools are sold with the benefit of and subject to the conditions of the warranty supplied with them, which is available for inspection upon request. The manufacturer’s warranty covers any defect arising out of defective materials or manufacturing faults, excluding but not limited to wear and tear, misuse and force majeure.
Any damages due to abuse or use not in accordance with the tool operating manual, including but not limited to water damage and damage by dropping, or use of third-party spares or attempt to self-repair are not included in no cost warranty coverage.
3. REPLACEMENT OF PARTS: Only genuine parts will be used during repair. Any spare parts replaced will not be sent back. If the tools are discovered to have missing spare parts during repair, they will be replaced but will be charged even during no cost period.
Customers who want accessories e.g. chuck, dust cap, depth gauge, side handle, to be replaced must notify Bauwerk during order entry and the replacement costs of these items shall be at customer’s expense.
4. QUOTATION HANDLING: Quotations are sent upon request and only to the person registered for receiving quotation during repair order entry. The quotation will be valid for 30 days or 31st Dec of the current year, whichever is earlier, and repair request will be canceled if no reply to the quotation is received after reasonable number of attempts to obtain a response to the quotation.
If Bauwerk is unable to return the repaired tool back to you or obtain a response to the repair quotation after reasonable number of attempts of notification, final notification will be sent that Bauwerk considers your tool abandoned and that, if you do not collect it and pay any outstanding charges within a further 1 month, Bauwerk will have the right to dispose of it in accordance with applicable law.
5. CHANGE IN POLICY: Bauwerk reserves the right to change the terms and conditions without any prior notice to customers.
*WARRANTY EXCEPTIONS: For rotaries and electric dispensers, the no cost period is 1 year. For grinders and TE-1 there are no warranties. Below are the scenarios in which LTS/Warranty will not applicable:
- If the tool is opened or modified by the user or any unauthorized personnel at the site, any warranty coverage will be rendered void. It is essential to avoid making any modifications to the tool as it may lead to unintended consequences and compromise the integrity of the product.
- The warranty will not cover any accidental damage caused to the tool, such as submersion in water, accidental dropping at the site, or damage resulting from a fire incident. We understand that unforeseen accidents can occur, but in such cases, it is beyond the scope of our warranty coverage.
- While we stand by the quality of our tools, the warranty may be invalidated if the tool repeatedly fails due to electrical issues, like rotor burn out resulting from high or low voltage problems. Under normal circumstances, we offer comprehensive warranty support, but repeated occurrences of the same issue may lead us to reconsider the warranty coverage.